A transformation can have a sponsor, a steering committee, a PMO, and a hundred people working on it—and still have no one truly accountable for making it stick. That’s the uncomfortable question more leadership teams should be asking. Because when organizations talk about transformation, they tend to focus on the …
Change fatigue is not a soft issue sitting somewhere between HR and communications. It is an enterprise constraint. When too much change competes for too little organizational capacity, strategy gets diluted, execution slows and value leaks out between the boardroom and the frontline. The answer is not to ask the …
Nine months late is not a scheduling problem. At that point, the original plan is no longer the most important document in the room. The question is whether the program can still deliver the outcome the business needs—and what it will take to get there. This is usually when an …
Why the best training program is rarely the one that looks best on paper. There is a familiar pattern in technology and transformation programs. An organization invests in a new platform. The vendor provides a curriculum. Employees attend the courses, complete the labs, collect the certificates, and move on to …
Why the pushback inside your organization may be telling you something you need to hear Change rarely fails because people simply “don’t like change.” That explanation is convenient. It is also usually incomplete. In organizations navigating a transformation—new technology, a restructuring, a new operating model, a major acquisition, an AI …
Offshoring rarely fails because the offshore team cannot do the work. More often, it fails because the organization has tried to move work before it has understood the work. That distinction matters. For many companies, the first attempt at offshoring follows a familiar pattern. A leadership team identifies a cost …
When NASA came calling, we eagerly responded. NASA-Marshall Space Flight Center was in need of some Microsoft SharePoint solutions and we were privileged to be selected to be the solutions-provider. In what stands to be one of our most rapid deployments yet, the Cybaxis team was onsite in no time, …
Most SharePoint migrations don’t fail because the migration tool can’t copy a document. They fail because the organization discovers, usually too late, that SharePoint was doing far more than storing documents. For years, the platform may have quietly become part of how the business approves invoices, manages contracts, publishes policies, …
This global financial giant had a problem. Their Change Management system just was not working. Over the years, the process had become convoluted with inadequate tracking and control. For a global company with assets in the billions, an unmanageable Change Management system was a big problem. It needed to be …
The old training model assumed the technology would hold still. It doesn’t. So stop building training programs as if it will. Here’s the uncomfortable truth about training people on fast-moving technology: the tool isn’t the thing you need to keep up with. The organization is. A new AI capability appears. …
