There is a familiar sequence in corporate AI projects. Someone identifies an exciting use case. The business case gets built. A vendor is brought in. The demos look impressive. The model answers questions, generates content, finds patterns and appears to understand the business. Then the project meets the data. Suddenly, …
For years, change management has followed a familiar playbook. Introduce the new system. Explain why it is changing. Train employees. Give them time to adapt. Support them through the transition. Measure adoption. It is a reasonable model for many technology implementations. AI agents complicate it. Because an agent is not …
Somewhere inside almost every large organization is a document nobody remembers creating. It may be a PowerPoint deck from 2014. A training manual for a product that was retired three years ago. A policy with an old company logo. A sales presentation containing pricing that no longer exists. A spreadsheet …
There is a moment in almost every digital transformation when the technology starts getting all the attention. The platform has been selected. The implementation team is assembled. The business case is approved. Everyone is talking about automation, AI, dashboards, integrations and what the new system will make possible. Then someone …
When COVID-19 hit last year, it disrupted the whole world. Life ceased to be business-as-usual. But nobody knew it would last this long and affect so much. The economy took a hit and life became anything-but-normal. The impact of the pandemic has been far-reaching, with economies all over the world …
The global pandemic of 2020 has forced corporations to rethink how they work. That rethinking has fueled a major shift in how firms view the workplace. COVID-19 has upended the bias for traditional office spaces and has had more companies leaning more towards encouraging virtual work spaces. Remote work is …
The most sophisticated cockpit in the world cannot compensate for a disconnected operating model. In aviation, the pilot is highly visible. When something goes wrong, attention naturally gravitates toward the cockpit: the decision made, the procedure followed, the communication that occurred, or the action taken. But aviation is not a …
The steering committee deck is on the screen. Most of the boxes are green. The program is “on track.” Risks are “being managed.” Milestones are “progressing to plan.” Someone asks whether there is anything leadership should be worried about. The answer is no. At least, not yet. Three months later, …
Why the first three months of a transformation often determine whether adoption becomes a habit—or quietly becomes another abandoned initiative. There is a familiar moment in almost every transformation. The launch has happened. The training sessions are complete. The new platform is live. Leadership has communicated the vision. Early usage …
Someone asks for the number. “How much will it cost?” “How long will it take?” “How many people do we need?” It is a reasonable question. There is just one problem. Nobody has done the work before. There is no historical benchmark. No comparable program. No proven delivery model. The …
