The first transformation changes the system. The second one tests whether the organization has changed at all. There is a moment in almost every large transformation when the room gets very quiet. It usually happens after someone asks a deceptively simple question: “Why are we still doing this?” Why are …
There is no shortage of AI tools available to businesses today. New platforms, copilots, assistants, and automation tools are appearing almost every week, and many organizations are understandably keen to put them to work. But there is a less exciting question that is becoming increasingly important: is your data ready …
Ask a leadership team how much AI their employees use, and you will probably get a confident answer. “We’ve approved a few tools.” “We have a pilot underway.” “Only certain teams have access.” “IT is monitoring usage.” All of those statements may be true. They may also have very little …
The strategy is rarely where transformation breaks down. The real test begins when the PowerPoint ends and the organization has to change how it actually works. Transformation has become one of those words that can mean almost anything. A new operating model. A digital overhaul. A cost program. A customer-experience …
