Year: 2022

Somewhere inside almost every large organization is a document nobody remembers creating. It may be a PowerPoint deck from 2014. A training manual for a product that was retired three years ago. A policy with an old company logo. A sales presentation containing pricing that no longer exists. A spreadsheet …

There is a moment in almost every digital transformation when the technology starts getting all the attention. The platform has been selected. The implementation team is assembled. The business case is approved. Everyone is talking about automation, AI, dashboards, integrations and what the new system will make possible. Then someone …